Client care
Returns and the questions we are asked most. For anything else, the Concierge answers on WhatsApp within one working day.
Need to return an order?
- Contact us on WhatsApp or by email at e-commerce
@ferrifirenze.it . Our team will guide you through the procedure. - FerriFirenze confirms the return.
- We collect the piece.
Questions we are asked most
Are these your own designs?
Yes. Every collection is designed in-house by the Maison.
Are your coloured gemstones natural?
Yes. All our gemstones are natural and unheated.
Does each piece come with a certificate?
Yes. Every FerriFirenze jewel has its own certificate of authenticity and comes with a lifetime guarantee.
What diamonds do you use?
Our white diamonds are G colour, VS/VVS clarity. We also use yellow and brown diamonds, VS clarity.
Is everything handmade?
Yes. Every FerriFirenze creation is entirely handmade in our atelier, in a Renaissance villa in Tuscany.
Is all your gold 18k?
Yes. All our jewellery is handmade in 18k gold.
How do I find my size?
The Concierge can help you find your size, and the atelier can adjust it. Size guide
A question? Your Concierge answers personally on WhatsApp.
Concierge on WhatsApp
