Client care
Shipping, returns and the questions we are asked most. For anything else, the Concierge answers on WhatsApp within one working day.
Every order leaves our atelier within 1 to 4 weeks
Insured delivery, followed by the Concierge. Write to our Client Service on WhatsApp for the shipping options for your country.
Available in the UAE, selected European countries, Hong Kong and many others.
Need to return an order?
- Contact us on WhatsApp or by email at e-commerce
@ferrifirenze.it . Our team will guide you through the procedure. - FerriFirenze confirms the return.
- We collect the piece.
Questions we are asked most
Are these your own designs?
Yes. Every collection is designed in-house by the Maison.
Are your coloured gemstones natural?
Yes. All our gemstones are natural and unheated.
Does each piece come with a certificate?
Yes. Every FerriFirenze jewel has its own certificate of authenticity and comes with a lifetime guarantee.
What diamonds do you use?
Our white diamonds are G colour, VS/VVS clarity. We also use yellow and brown diamonds, VS clarity.
Is everything handmade?
Yes. Every FerriFirenze creation is entirely handmade in our atelier, in a Renaissance villa in Tuscany.
Is all your gold 18k?
Yes. All our jewellery is handmade in 18k gold.
How do I find my size?
The Concierge can help you find your size, and the atelier can adjust it. Size guide
How is my order delivered?
Insured delivery, followed by the Concierge. Times and costs for your country are on the shipping page. Shipping
A question? Your Concierge answers personally on WhatsApp.
Concierge on WhatsApp
